FREE SHIPPING AUSTRALIA WIDE! --- DISCOUNT CODE "Welcome" for 10% off your first order! --- Any enquiries call Rona on +61 414 723 767/rona@soulthreads.com.au

Shipping and Returns

Shipping

SHIPPING IS CURRENTLY TAKING AN AVERAGE OF 3-4 DAYS EXTRA DUE TO COVID. APOLOGIES FOR ANY INCONVENIENCE... Rona 

What is the shipping fee for Australian orders? 

SHIPPING IS FREE AUSTRALIA WIDE! For International orders please contact us on rona@soulthreads.com.au or call me on +61414723767 for details.

How quickly will my order be dispatched?

We pick and pack your order seven days a week within 1-2 business days of ordering. Depending on the destination, the delivery within Australia can take between 2-7 business days.

 Can I track my order?

We will email you a tracking number after you order has been dispatched. In order to give you the best service possible, we use a combination of delivery options including courier companies and Australia Post.

Can you Express Post?

For Express post options, please contact us at rona@soulthreads.com.au or call on +61414723767 and we can find you the best possible rates.

Where do you ship to?

At this time, Australia wide only. If you would like something sent internationally you can email us rona@soulthreads.com.au and I can give you a shipping price. 

We occasionally send parcels overseas (usually UK) and each parcel is individually priced for shipping. To give you an estimate, a king quilt recently cost $76 to ship to England. However, the recipient was liable to the duty and customs charges of said country and in this instance it was a further $70. 

Returns

Can I exchange my ordered items if I change my mind?

For change of mind exchanges the items need to be unopened and unused and should be posted back to us at your cost within 14 days of the order. Please contact us rona@soulthreads.com.au  or call us on +61414723767. 

What is your Refund policy?       

We have a 14-day quality guaranteed warranty so that our customers can have the utmost confidence in buying from us.  If any of the goods are faulty or damaged, the product can be returned in "original condition" and we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.  Return shipping costs are to be covered by the customer.  Where possible please use the original packaging and make sure the parcel is secure.

In addition, please note that due to the use of hand block printing techniques and vegetable dyes, our fabrics have natural variations of hues and patterns which are not considered faults, but in fact add to the unique charm of these handmade products.