Shipping and Returns
SHIPPING IS CURRENTLY TAKING AN AVERAGE OF 3-7 BUSINESS DAYS EXTRA DUE TO COVID. APOLOGIES FOR ANY INCONVENIENCE.
What is the shipping fee for Australian orders?
WE OFFER SHIPPING AUSTRALIA WIDE which is calculated at checkout.
STANDARD 0.5-3kg $15 and 3-6kg $25
EXPRESS 0.5-3kg $23 and 3-6kg $35
NEW ZEALAND SHIPPING which is calculated at checkout.
STANDARD 0.3-3kg $50 and 3-6kg $70
For other International orders please contact us on firstname.lastname@example.org or call +61414723767 for details.
How quickly will my order be dispatched?
We pick and pack your order seven days a week within 1-2 business days of ordering. Depending on the destination, the delivery within Australia can take between 2-10 business days (3-4 days longer currently due to COVID restrictions).
Can I track my order?
We will email you a tracking number after you order has been dispatched. We use only Australia Post so your parcel will be handled by only ONE courier door to door.
Where do you ship to?
At this time, Australia wide and New Zealand only. If you would like something sent internationally you can email us email@example.com and I can give you a shipping price.
We occasionally send parcels overseas (usually UK) and each parcel is individually priced for shipping. Contact firstname.lastname@example.org for shipping estimates.
Returns & return shipping details
We have a 14-day quality guaranteed warranty so that our customers can have the utmost confidence in buying from us. All products are rigorously quality checked by 2 persons when they arrive from Jaipur before processing and made ready for customer purchase so they leave HQ in perfect condition. If any of the goods are faulty or damaged during delivery, the product can be returned in "original condition" and we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt. Return shipping costs are to be covered by the customer. Where possible please use the original packaging and make sure the parcel is well packaged and is secure.
We offer returns for change of mind purchases. Please notify us as soon as possible from the receipt of your goods if you would like an exchange or return.
For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and bedding cannot be slept in.
To complete your return, please send an email to us at email@example.com with your name, order number and reason for return.
Once your eligibility for return has been approved, please send your item back to us preferably using a tracked method.
Then please post your goods back to us in unused condition, with all original packaging with a note including your name and order number and reason for return, inside the package.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
Soul Threads, 93, Meadowbrook Ramble, Bullsbrook, WA 6084
If approved, your refund (if the goods are unused, and in perfect condition) will be processed, and a credit will automatically be applied to your credit card or original method of payment and you will be notified. Please note that due to different credit card companies and banks, it may take up to 2 weeks for your refund to appear.
If you would like to make an exchange, please return the item you no longer require within 14 days in original condition, and let us know via firstname.lastname@example.org. Once received (in a clean, well packaged condition) and eligibility for exchange has been approved) we will issue you a refund for the value of your returned item and you can place a new order on the website. Alternatively, we can swap and send out an equitable item to you. Please email us at email@example.com to initiate the process.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at firstname.lastname@example.org with your name and order number as soon as fault is noticed and we will review and assess your case and sort you out as quickly as possible.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.
PLEASE NOTE that due to the use of hand block printing techniques and natural dyes, our fabrics have natural variations of hues and patterns which are not considered faults, but in fact add to the unique charm of these handmade products.