Shipping and Returns
SHIPPING IS CURRENTLY TAKING AN AVERAGE OF 3-4 DAYS EXTRA DUE TO COVID. APOLOGIES FOR ANY INCONVENIENCE... Rona
What is the shipping fee for Australian orders?
SHIPPING IS FREE AUSTRALIA WIDE! For International orders please contact us on email@example.com or call me on +61414723767 for details.
How quickly will my order be dispatched?
We pick and pack your order seven days a week within 1-2 business days of ordering. Depending on the destination, the delivery within Australia can take between 2-7 business days.
Can I track my order?
We will email you a tracking number after you order has been dispatched. In order to give you the best service possible, we use a combination of delivery options including courier companies and Australia Post.
Can you Express Post?
For Express post options, please contact us at firstname.lastname@example.org or call on +61414723767 and we can find you the best possible rates.
Where do you ship to?
At this time, Australia wide only. If you would like something sent internationally you can email us email@example.com and I can give you a shipping price.
We occasionally send parcels overseas (usually UK) and each parcel is individually priced for shipping. To give you an estimate, a king quilt recently cost $76 to ship to England. However, the recipient was liable to the duty and customs charges of said country and in this instance it was a further $70.
We have a 14-day quality guaranteed warranty so that our customers can have the utmost confidence in buying from us. If any of the goods are faulty or damaged, the product can be returned in "original condition" and we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt. Return shipping costs are to be covered by the customer. Where possible please use the original packaging and make sure the parcel is secure.
Can I exchange my ordered items if I change my mind?
For change of mind exchanges the items need to be unopened and unused and should be posted back to us at your cost within 14 days of the order in perfect, original, saleable condition with the original packaging. We cannot accept returned products that have been used, soiled or that are returned outside the 14 day period.
What is your Refund policy?
Please email us at: firstname.lastname@example.org listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning the item.
Then please post your goods back to us in unused condition, with all original packaging within 14 days including your name and order number and reason for return, inside the package.
Soul Threads, 8 Inlet Grove, Mullaloo, Perth WA 6027
If approved, your refund (if the goods are unused, and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
In addition, please note that due to the use of hand block printing techniques and vegetable dyes, our fabrics have natural variations of hues and patterns which are not considered faults, but in fact add to the unique charm of these handmade products.